We aim to respond to support messages within a few hours, often faster. During peak demand, response times can stretch up to 24 hours.
Speeding up your reply
Include these details when you reach out:
The email address tied to your Foxy account
A clear description of what's happening
Screenshots if relevant
The device and browser you're using
Messages with full context typically get a complete answer on the first reply, which is often faster than a back-and-forth.
If your issue is urgent
Let us know in your message that it's time-sensitive — for example, a billing issue or a content problem affecting an active campaign. We'll prioritize accordingly.