If you logged in and your credits, characters, or gallery aren't there — don't panic. This is one of the most common things we hear about, and it's almost always fixable in under a minute.
The most likely cause: sign-in method mismatch
Foxy supports four sign-in methods:
Google
Apple
Facebook
Email and password
Foxy treats each method as a separate account, even if you used the same email address across them. So if you signed up with Google but logged in with email+password, you'd land in a different (empty) account — with no credits, characters, or generations.
The fix
Sign out of Foxy.
Try signing in with a different method than the one you just used.
If that one's empty too, try the next.
Try all four methods — your real account is almost always sitting on one of them.
A note about Apple sign-in
If you originally signed up with Apple, Apple often uses a relay email (something like [email protected]) instead of your real email. Your Foxy login email may not look like your usual email. Sign in with Apple specifically — it'll find the right account even if the email looks unfamiliar.
Still can't find your account?
Open chat with us via the Profile menu → Support (or use the chat widget on foxy.ai). Include the email you paid your subscription on, and we'll track it down.