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What should I do if my images or videos don't turn out well?

Updated over a week ago

Sometimes generations don’t hit quite right - it happens. But the good news? It’s almost always fixable.

Here’s what to try:

🔁 Regenerate the content

One version might be off, but the next could be spot on. Tap “Regenerate” and try again - small variations often lead to better results.

📝 Tweak your prompt

Be more descriptive. A few words can make a huge difference.

🎛 Adjust your character settings

📸 Review your training photos

If the same issues keep showing up make a new character! Use higher resolution images or simply different images of yourself and rebuild your character

🚩 Flag the image to give feedback and request a credit refund

You can flag any image that didn’t turn out well - this helps us improve the model, and we’ll automatically reimburse the credit used for that generation (up to 50% of your plan allowance).

Still stuck? Reach out - we’re happy to take a look and help you troubleshoot. 💖

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