If you've just completed a payment but your Foxy subscription isn't showing as active, don't worry - this is almost always a quick fix.
Step 1 - Wait a few minutes
Subscription activation can take up to 5 minutes after payment. Refresh the app and check your Profile tab before trying anything else.
Step 2 - Make sure you're logged in with the right email
This is the most common cause. If you signed up via Apple or Google login for example and then try to log in via email + password, your account won't show the subscription.
Find the payment confirmation email in your inbox
Check which email address it was sent to and try that email or alternatively the login method you chose when signing up
Log out of Foxy, then log back in with that exact email address
Go to Profile → Subscription & Billing to confirm your plan is active
Step 3 - Check your spam folder
If you haven't received any confirmation email, check your spam or junk folder.
Step 4 - Check your subscription status directly
Go to Profile → Subscription & Billing. If it shows your plan as active but the app still feels restricted, log out completely and log back in to refresh your session.
Still not working?
Contact us via the in-app chat or email [email protected]. To help us resolve it quickly, include:
The email you used at checkout
The email you're trying to log in with
A screenshot of your payment confirmation if you have one
We'll get it sorted. 💖